Hawaii Pacific Health Customer Service Representative - Business Services in Honolulu, Hawaii

Job Description

Hawai‘i Pacific Health is a nonprofit health care system formed in 2001 with the merger of three longtime Hawai‘i health systems. It is the state’s largest health care provider, committed to providing the highest quality medical care and service to the people of Hawai‘i and the Pacific Region through its four hospitals, 49 outpatient clinics and service sites, and more than 1,300 affiliated physicians. The system is anchored by its four flagship nonprofit hospitals: Kapi‘olani Medical Center for Women & Children, Pali Momi Medical Center, Straub Medical Center and Wilcox Medical Center which have led groundbreaking initiatives in women’s health, pediatric care, cardiovascular services, cancer care and bone and joint services. Hawai‘i Pacific Health ranks among the top 5 percent of hospitals nationwide in the adoption of electronic medical records, with system-wide implementation that allows its hospitals and physicians to offer integrated, coordinated care throughout the state.

The Business Services department oversees and maintains quality customer service for all issues related to patient accounts and billing. Our friendly staff takes incoming inquiries, monitors and reports the status of outstanding requests, oversees collections and handles all third party payer concerns. The department also maintains receivables in accordance with organizational guidelines and implements policies to ensure departmental effectiveness and compliance with insurance billing regulations, government billing requirements, collection laws and reimbursement procedures.

If you are friendly, considerate and enjoy working with people, you could be a Customer Service Representative in our Business Services department, where you will help to ensure that our clients and their families receive timely, helpful and sensitive customer support. You will be responsible for responding to patient account-related inquiries and managing data for patient accounting as needed. We are looking for someone who pays attention to detail and information management and shares our commitment to delivering the highest quality health care to Hawai‘i’s people.

Location: Hawaii Pacific Health, Honolulu, HI

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: ILWU

Exempt: No

Minimum Qualifications: High School or equivalent. One (1) year of customer service experience.

Preferred Qualifications: Health care experience.


Position Customer Service Representative - Business Services

Category Administrative

Employment Type Employee

Location Hawaii Pacific Health, Honolulu, HI

Req ID 8888