Hawaii Pacific Health Desktop Tech, Site Lead - IT in Lihue, Hawaii

Job Description

Kaua‘i Medical Clinic combines the intimacy of a neighborhood clinic with the resources of Hawai‘i’s largest multi-specialty medical group. The clinic currently has 88 physicians and more than 20 medical specialties. It provides the majority of primary and secondary care to Kaua‘i’s residents, serving as the most comprehensive medical practice on the island. Combined with the resources and financial strength of Hawai‘i Pacific Health, a multi-hospital and medical group system, we offer the benefits of working within a group practice. The main clinic is located on our affiliated Wilcox Medical Center campus, a modern 71-bed community hospital, and there are also three primary care satellite clinics in other locations around the island.

Information Technology (IT) implements, supports and maintains all systems at Hawai‘i Pacific Health facilities. The department encompasses the people, records and activities that process the data and information in the organization. The team provides support to users, and acts as the key liaison between the business community and vendors. It also codes, defines criteria, performs testing and debugging, and maintains programs in order to meet the informational needs of Hawai‘i Pacific Health’s numerous facilities and administrative offices. Our Desktop team is responsible for the installation, support, and maintenance of all staff personal/desktop computers connected to the Hawai‘i Pacific Health network.

As the Site Lead Desktop Technician you will, you will join our Information Services team and ensure that Hawai‘i Pacific Health employees and customers are equipped with the proper tools to manage our cutting-edge IT tools. You will assist staff with technical support of desktop computers, applications and related technology; support activities such as the installation and testing of computer systems and peripherals; and provide input on computer systems specifications, peripherals and applications to determine departmental standards and guidelines. In addition, you will also be responsible for providing organizational and technical leadership for the group, supporting team members with project management of system wide priorities, and acting as a main point of contact for escalation of team issues. We are looking for someone with excellent organizational and communication skills, an understanding of technical procedure and support and a commitment to delivering the highest quality health care to Hawai‘i’s people.

Location: Wilcox Medical Center, Lihue, HI

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Exempt: No

Minimum Qualifications: Bachelor’s degree in Computer Science, Engineering, Business, Health Care or related field and/or an equivalent combination of education, training and experience. At least one (1) year of technical experience working with desktop computers, servers, or other information systems equipment. Current driver’s license, abstract and current Hawai‘i auto insurance.

Preferred Qualifications: Must have solid experience in troubleshooting and repair of hardware and software. Previous experience in employee management or supervision.


Position Desktop Tech, Site Lead - IT

Category Information Technology

Employment Type Employee

Location Wilcox Medical Center, Lihue, HI

Req ID 8946