Hawaii Pacific Health Jobs

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Hawaii Pacific Health Coordinator, Patient Experience – Quality Management in Honolulu, Hawaii

Job Description

Hawai'i Pacific Health is a not-for-profit health care network with over 70 locations statewide including medical centers, clinics, physicians and other caregivers serving Hawai'i and the Pacific Region with high quality, compassionate care. Its four medical centers - Kapi'olani, Pali Momi, Straub and Wilcox - specialize in innovative programs in women’s health, pediatric care, cardiovascular services, cancer care, bone and joint services and more. Hawai'i Pacific Health is recognized nationally for its excellence in patient care and the use of electronic health records to improve quality and patient safety.

At Hawai‘i Pacific Health the Quality Management team strengthens the organization by promoting a data-driven approach to systematic quality and improvement. The team maintains accreditation status with The Joint Commission and with Federal and State regulating agencies. It supports the mission of the organization by ensuring that appropriate quality tools are used to measure and facilitate performance improvements, and promoting a culture of safety. Among other services, the department staff participates in national quality programs to ensure the monitoring of quality performance and evaluate how standards are being met.

The Patient Experience Coordinator performs as a key contributor and coordinator in the development, implementation, and communication of Patient Experience initiatives and projects. Serves as a key resource to management in Patient Experience coaching, facilitation and training. Assists in creating visually dynamic reports, training materials, videos, and communications that promote Patient Experience at Hawaii Pacific Health. Oversees patient feedback systems and assists operations in utilizing feedback to drive process improvement across the system. Provides general planning and coordination of project teams and meetings, while maintaining strong relationships with administration, providers, and staff.

Location: Hawaii Pacific Health, Honolulu, HI

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Exempt: No

Minimum Qualifications: Bachelor’s Degree or equivalent combination of education, training and/or experience. One (1) year of experience in customer service or health care field.

Preferred Qualifications: Bachelor’s Degree in Human Resources or Health Care Administration. Three (3) years of experience in customer service or health care field. Experience creating educational/training materials, delivering training, and report abstraction. Experience with basic design software such as Canva, Picto-chart, or Adobe products. Experience in public speaking, facilitation, or leading group discussions.


Position Coordinator, Patient Experience – Quality Management

Category Human Resources

Employment Type Employee

Location Hawaii Pacific Health, Honolulu, HI

Req ID 17841