Hawaii Pacific Health Customer Care Representative, Clinical - Contact Ctr in Honolulu, Hawaii

Job Description

Hawai'i Pacific Health is a not-for-profit health care network with over 70 locations statewide including medical centers, clinics, physicians and other caregivers serving Hawai'i and the Pacific Region with high quality, compassionate care. Its four medical centers - Kapi'olani, Pali Momi, Straub and Wilcox - specialize in innovative programs in women’s health, pediatric care, cardiovascular services, cancer care, bone and joint services and more. Hawai'i Pacific Health is recognized nationally for its excellence in patient care and the use of electronic health records to improve quality and patient safety.

For our clients and their families, getting health information when you need it can be crucial and often a phone call is the first step toward accessing our health care services. The Contact Center's friendly staff supports and promotes the organization's physician and services while ensuring that all telephone inquiries are responded to in a comprehensive and considerate manner.

If you are highly organized and have excellent communication skills, you could be the ideal candidate for our Customer Care Representative – Clinical position. In this role, you will provide general health information and referrals to callers and support and promote the system’s physicians and services. We are looking for someone with clinical experience and/or education, the ability to work in a collaborative, team-oriented environment and a commitment to delivering the highest quality health care to Hawai‘i’s people.

Location: Hawaii Pacific Health, Honolulu, HI

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Exempt: No

Minimum Qualifications: High school graduate or equivalent. Completion of nurse aide course, medical assistant program, post-high school specialized clinical training or an equivalent combination of education and/or on-the-job clinical training experience. One (1) year of experience in a health care environment.

EOE/AA/Disabled/Vets

Position Customer Care Representative, Clinical - Contact Ctr

Category Administrative

Employment Type Employee

Location Hawaii Pacific Health, Honolulu, HI

Req ID 10739