Hawaii Pacific Health Manager - Guest Registration in Lihue, Hawaii

Job Description

Founded in 1938, Wilcox Medical Center is a not-for-profit hospital dedicated to providing the Kaua'i community with accessible, quality health care. The largest medical center on Kaua'i, it is a state-of-the-art acute care facility with a full suite of services offering 30 specialties and programs including cardiology, emergency, family practice, gastroenterology, health management, internal medicine, neurology, OB-GYN, oncology, orthopedics, pediatrics and urology. Its 20-bed emergency department is the first neighbor island facility to obtain a Level III Trauma designation and serves as the island’s Primary Stroke Center. The medical center also has four birthing suites, seven intensive care beds and 20 same-day surgery beds. The American Heart Association has recognized Wilcox in three areas of excellence: stroke (S) – gold plus award and honor roll elite plus, heart failure (HF) – gold plus award, and atrial fibrillation (AFIB) – gold award. Wilcox has also received an "A" in the Leapfrog Hospital Safety Grades, the QUEST citation of merit for high-value health care, and is recognized as a Top Performer on Key Quality Measures by The Joint Commission.

The Guest Registration department provides high quality customer care to patients by facilitating efficient and helpful registration service. We provide assistance to external and internal customers by obtaining patient personal, financial and insurance information during the registration process. Our friendly staff also assist with the coordination of bed assignments and the completion of preliminary authorization and verification for incoming patients to ensure a quality guest experience.

As the Guest Registration Manager, you will provide essential oversight and guidance so that clients of Wilcox Medical Center and their families receive helpful and sensitive attention during the admissions and registration process. We are looking for someone with excellent communication and customer service skills and a commitment to delivering the highest quality health care to Hawai‘i’s people.

Location: Wilcox Medical Center, Lihue, HI

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Exempt: Yes

Minimum Qualifications: Minimum Qualifications: Bachelor’s Degree in Public Health, Business Administration or related field and/or equivalent combination of education, training and experience. Three (3) years of experience in health care admissions, registration, or financial services.

Preferred Qualifications: Lead or supervisory experience.

EOE/AA/Disabled/Vets

Position Manager - Guest Registration

Category Management

Employment Type Employee

Location Wilcox Medical Center, Lihue, HI

Req ID 10279