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Hawaii Pacific Health Supervisor, Desktop Systems – IT in Lihue, Hawaii

Job Description

Founded in 1938, Wilcox Medical Center is a not-for-profit hospital dedicated to providing the Kaua'i community with accessible, quality health care. The largest medical center on Kaua'i, it is a state-of-the-art acute care facility with a full suite of services offering 30 specialties and programs including cardiology, emergency, family practice, gastroenterology, health management, internal medicine, neurology, OB-GYN, oncology, orthopedics, pediatrics and urology. Its 20-bed emergency department is the first neighbor island facility to obtain a Level III Trauma designation and serves as the island’s Primary Stroke Center. The medical center also has four birthing suites, seven intensive care beds and 20 same-day surgery beds. The American Heart Association has recognized Wilcox in three areas of excellence: stroke (S) – gold plus award and honor roll elite plus, heart failure (HF) – gold plus award, and atrial fibrillation (AFIB) – gold award. Wilcox has also received an "A" in the Leapfrog Hospital Safety Grades, the QUEST citation of merit for high-value health care, and is recognized as a Top Performer on Key Quality Measures by The Joint Commission.

Information Technology (IT) implements, supports and maintains all systems at Hawai‘i Pacific Health facilities. The department encompasses the people, records and activities that process the data and information in the organization. The team provides support to users, and acts as the key liaison between the business community and vendors. It also codes, defines criteria, performs testing and debugging, and maintains programs in order to meet the informational needs of Hawai‘i Pacific Health’s numerous facilities and administrative offices. Our Desktop team is responsible for the installation, support, and maintenance of all staff personal/desktop computers connected to the Hawai‘i Pacific Health network.

As the Desktop Supervisor, you will oversee the day-to-day administrative, operational, and project management responsibilities of the Desktop team. You will be responsible for providing organizational as well as technical leadership for the group, developing and implementing specifications of computer systems, peripherals, and associated applications that support both clinical and non-clinical workflows, meet HPH security standards, and regulatory compliance. You will also be responsible for the overall analysis, design, testing, implementation, documentation, maintenance, and ongoing evaluation of the system’s use of information technology including Desktops, Laptops, Zero clients and Printers. We are looking for someone with outstanding organizational and communication skills and a commitment to creating a healthier Hawai‘i.

*Under the Centers for Medicare and Medicaid Services (CMS) Federal Vaccination Mandate, all health care workers must be fully vaccinated against COVID-19 or have an approved medical or religious exemption from receiving the COVID-19 vaccination.*

Location: Wilcox Medical Center, Lihue, HI

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Exempt: Yes

Minimum Qualifications: Bachelor’s degree in Computer Science, Engineering, Business, Health Care or related field and/or equivalent combination of education, training and experience. Two (2) years of experience working with Windows OS desktop computers, fileservers, networks, and other information systems. Two (2) years of experience working with desktop software deployment tools and desktop management software. Two (2) years of experience with the deployment of desktop equipment and desktop support in a corporate IT environment. One (1) year of leadership experience with emphasis on training, development, and mentorship. Valid driver's license and abstract. Current Hawai‘i auto insurance.


Position Supervisor, Desktop Systems – IT

Category Management

Employment Type Employee

Location Wilcox Medical Center, Lihue, HI

Req ID 21540