Hawaii Pacific Health Jobs

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Hawaii Pacific Health Telephone Operator - Telecommunications in Lihue, Hawaii

Job Description

Founded in 1938, Wilcox Medical Center is a not-for-profit medical center dedicated to providing the Kaua‘i community with accessible quality health care. The largest medical center on Kaua‘i, it is a state-of-the-art acute care facility with a full suite of services offering 30 specialties and programs, including cardiology, emergency, family practice, gastroenterology, health management, internal medicine, neurology, OB-GYN, oncology, orthopedics, pediatrics and urology. Its 20-bed emergency department serves as the island’s Primary Stroke Center. The medical center also has four birthing suites, seven intensive care beds and 20 same-day surgery beds. Wilcox is the first American College of Surgeons-verified Level III Trauma Center in the state of Hawai‘i. The American Heart Association has recognized Wilcox with its Get with the Guidelines award for Stroke (S), Gold Plus and Honor Roll Elite Plus. Wilcox is a Healthgrades five-star recipient for the treatment of heart attack and five-start recipient for treatment of Stroke; and is the only medical center in the state to be named a Top 100 Rural and Community Hospital by the National Rural Health Association.

Join the Telecommunications department and support our mission to provide high quality health care to patients by facilitating an accurate telephone switchboard service and friendly customer service. This department assists external and internal customers by directing phone calls to the appropriate departments and services. The Telecommunications team also assists with the coordination of emergency responses following established protocols to assure hospital security regulations.

If you have excellent organizational and customer service skills, you can help to provide friendly and helpful communications service to the employees and clients of Wilcox Memorial Hospital. As the Telephone Operator, you will be responsible for operating the switchboard to provide routine information to callers and direct inquiries to the appropriate areas. You will also respond to emergencies following established protocols. We are looking for someone enthusiastic and detail-oriented who shares our commitment to delivering the highest quality health care to Hawai‘i’s people.

Location: Wilcox Medical Center, Lihue, HI

Work Schedule: Rotating - 8 Hours

Work Type: Per Diem

FTE: 0.250000

Bargaining Unit: Non-Bargaining

Exempt: No

Minimum Qualifications: High School or equivalent. Six (6) months switchboard and/or multi-line phone system experience.

Preferred Qualifications: Experience in a hospital or health care setting.

EOE/AA/Disabled/Vets

Position Telephone Operator - Telecommunications

Category Information Technology

Employment Type Employee

Location Wilcox Medical Center, Lihue, HI

Req ID 13298

Hawaii Pacific Health is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by federal or state law.

Please review the Office of Federal Contract Compliance Programs (OFCCP) flyer here and supplement here.

Hawaii Pacific Health does not unlawfully discriminate against applicants and employees for inquiring about, discussing or disclosing their pay, or in certain circumstances, the pay of their co-workers. The complete provision is listed here.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call (808)535-7571 or email jobs@hawaiipacifichealth.org. Concerns or complaints should be brought to the attention of the Director, Workforce Development.

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